Privacy Policy
Last Updated: 25/12/2025
Website: www.ffiad.com
Operated by: FFIAD Export Services (India)
Contact: WhatsApp: +91 95038 96369 | Email: ffiadindia@gmail.com
1. What Information We Collect
Depending on your interaction, we may collect:
- Identity & contact: full name, WhatsApp number, email (optional), city/district
- Interest details: commodity, country interest (optional), export stage (optional), notes (optional)
- Technical data: IP address, browser/device info, pages visited, cookies, analytics events
- UTM parameters: utm_source/utm_medium/utm_campaign (optional) from marketing links
This aligns with common practice of collecting personal info to enable services, communication, security, and fraud prevention.
2. How We Use Your Information
We use information to:
- Provide training/event access and support
- Send updates/reminders relevant to your purchase or enquiry
- Improve website performance and user experience
- Prevent misuse/fraud and maintain platform security
3. Payments & Sensitive Financial Data
Payments are processed through Razorpay. We do not store your full card/bank details on our servers. Refunds (if approved) are routed to the same payment method used.
4. Cookies & Analytics
We may use cookies (session/persistent) to improve user experience and analytics. You can disable cookies in your browser settings, but some site features may not work properly.
5. Sharing of Information
We do not sell your personal information. We may share limited information with:
- Payment processor (Razorpay) for transaction processing
- Communication tools (email/SMS/WhatsApp) for service delivery
- Analytics/hosting providers for website performance
- Authorities if required by law
6. Data Retention
- We retain data as long as needed for service delivery, support, accounting, legal compliance, dispute handling, and fraud prevention, then delete or anonymize it when no longer required (as feasible).
7. Your Choices
- You can ask us to correct/update your details.
- You can opt out of non-essential marketing messages (where applicable).
- You can request deletion of your data, subject to legal/operational requirements.
8. Security
We use reasonable security practices to protect your information, but no internet transmission can be guaranteed 100% secure.
9. Policy Updates
We may update this policy from time to time. Please review periodically. Continued use indicates acceptance.
10. Contact / Grievance (Privacy)
For privacy queries or complaints:
Privacy/Grievance Officer: Sharad Pandit Nanapure (FFIAD)
Email: ffiadindia@gmail.com
WhatsApp: +91 95038 96369
